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How We Protect Your Privacy on ivip9

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, your personal and payment information moves through encrypted channels we monitor continuously.

Encrypted account storageDANA, OVO, GoPay, QRIS secureYour data, your control
Explore the Lobby Read FAQ
ivip9 How We Protect Your Privacy on ivip9
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Open the chat window in your account lobby. Our team responds to privacy questions during your local business hours, seven days a week, and can walk you through data requests.
Email Support Send a detailed message to our privacy contact address. Include your account email and the specific data or policy question. We aim to reply within two business days.
Account Settings Log into ivip9, navigate to Settings > Privacy & Security, and you'll see options to view, update, or export your stored account information directly.
SECURITY STANDARDS

How We Keep Your Data Safe

Encryption & Storage

All personal data and payment records are encrypted using industry-standard protocols. Servers storing your information are physically secured in regional data centres, and access is restricted to authorised staff only.

Cookies & Tracking

We use cookies to remember your login preferences and keep you signed in across sessions. You can manage cookie settings in your browser; disabling them may limit lobby features but will not block account access or withdrawals.

Account Security

Your password is hashed and never stored in plain text. If you suspect unauthorised access, change your password immediately through Settings and notify our support team within one hour.

Data Retention

We hold transaction data for seven years to meet Indonesian financial compliance rules. Account profile data stays active as long as your account exists; you can request deletion after account closure.

Third-Party Sharing

We do not sell or rent your personal data. We share payment details with DANA, OVO, GoPay and QRIS only to process your deposit or withdrawal. Sharing with regulators happens where local law requires it.

Policy Updates

If we change this privacy policy, we'll notify you via email and in-app message at least 30 days before the change takes effect. You can review the updated version anytime in your account Settings.

Privacy Policy Questions Answered

Yes. Log into your account, go to Settings > Privacy & Security, and select 'Download My Data.' You'll receive a file of all stored information linked to your account. If you need help, our support team can process a formal data-access request within two business days.

Payment records—including DANA, OVO, GoPay and QRIS transaction details—are retained for seven years to comply with Indonesian financial-services regulations. Your account profile data remains as long as your account is active.

Your account is marked inactive, but transaction records stay on file for the required seven-year period for regulatory compliance. Personal data like your name and email can be deleted upon written request, depending on local law.

No. We do not sell or rent your personal information. We share payment data with DANA, OVO, GoPay and QRIS only to process your deposits and withdrawals. Regulators may access data where local law requires it.

Open Settings > Account Information and modify your name, email, or phone number. Changes take effect immediately in our system. If you change your email, verify the new address through the confirmation link we send within minutes.

Yes, both paths use the same encryption. Desktop and app deposits through DANA, OVO, GoPay or QRIS are equally protected. Your login is encrypted whether you access ivip9 from Jakarta, Surabaya or elsewhere.

Change your password immediately through Settings. Open a live-chat window in your lobby and notify our support team at once. We'll review login history and can reset your account security if needed within one hour of your report.

Related Pages

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