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How We Protect Your Account and Payments

Your account security, payment verification and data privacy are at the centre of everything we do at ivip9.

Account Verification RequiredPayment Method SecurityData Retention Standards
Explore the Lobby Read FAQ
ivip9 How We Protect Your Account and Payments
REACH OUR TEAM

How to Access Your Legal Rights

You have the right to request a copy of your personal data, ask for corrections, and understand how your account information is used.

Live Chat Speak with our support team in real time. Available 24/7 for account verification, legal questions and withdrawal confirmation. Chat is fastest for urgent access requests.
Email Support Send formal requests for data access, corrections or deletion to our legal team. Responses within five business days. Use email for documented inquiries and account recovery.
Account Settings Manage your personal information, payment methods and communication preferences directly in your account. View your transaction history, verify your identity status, and update contact details anytime.
HOW WE OPERATE

Data Security and Account Safeguards

We encrypt all payment data in transit and at rest; your DANA, OVO, GoPay and QRIS credentials are never stored in plain text on our servers.

Encryption Standard

All deposits, withdrawals and personal information travel over TLS 1.2+ encryption. Payment gateways for DANA, OVO, GoPay and QRIS are PCI-DSS compliant. Your data cannot be intercepted in transit.

Account Verification

Before your first withdrawal, we verify your identity using your phone number, email and payment method. This step protects your account from unauthorised access and confirms you own the withdrawal destination.

Data Retention

We keep transaction records, account history and verification documents for three years. After account closure, we retain only the minimum data required by law. Request deletion anytime through support.

Cookie Policy

Session cookies track your login and game state only. We do not use tracking cookies for advertising or cross-site profiling. You can clear cookies anytime from your browser settings.

Withdrawal Verification

Every withdrawal request is reviewed for fraud signals before processing. We confirm the destination account matches your registered payment method. Verified withdrawals clear within 24 hours to DANA, OVO, GoPay or QRIS.

Request Your Data

Contact our legal team via live chat or email to request a full export of your personal information, account activity and transaction history. We deliver your data within ten business days in a portable format.

Frequently Asked Questions About Our Legal Terms

When you close your account, we deactivate your login immediately and begin a 30-day grace period. After that, we retain only transaction records and verification documents as required by law. Personal information like your phone number and email is securely deleted. You can request a full data export before or after closure.

We verify your account during your first withdrawal by confirming your phone number, email address and the payment method destination. On desktop, go to Account Settings > Verify Identity and follow the prompts. Mobile users can find the same option in the menu under Security. Verification typically completes within one hour.

Deposits are final once confirmed. If you request a refund within 24 hours of deposit and have not played, we may process it to your original payment method. Chargebacks through your bank are reviewed; fraudulent chargebacks may result in account suspension. Contact support with proof of the transaction to dispute it.

We never store your full payment credentials. When you deposit, your payment details go directly to the payment processor over encrypted channels. We store only a reference token and the last four digits for your records. Your complete DANA, OVO, GoPay or QRIS account details remain with the payment provider, not with ivip9.

Yes. Open a support ticket or message our live chat team and request your transaction export. We provide a complete record of every deposit, withdrawal and game round linked to your account within ten business days, typically in CSV or PDF format.

We may suspend your account if we detect unauthorised access, violation of our terms, or suspicious activity. You have the right to appeal within 14 days. For voluntary closure, you can close your account anytime through Account Settings. Any remaining balance is returned to your registered payment method within five business days.

We retain all transaction records, bank statements and verification documents for three years from the date of each transaction. This protects both you and us in case of disputes, chargebacks or regulatory inquiries. Records are encrypted and accessible only to authorised staff and law enforcement where local law permits.

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